Shipping Policy

1. Overview

Thank you for shopping with us. We are committed to providing a clear and convenient shopping experience when you explore our collection of wigs.

This Shipping Policy explains how orders are processed, shipped, delivered, and tracked. Please review the information below before placing your order.

2. Order Processing

After an order is placed, we begin reviewing the order details and preparing it for fulfillment.

Order processing times may vary depending on product availability, order volume, holidays, and other operational factors. Processing time is separate from shipping and delivery time.

If additional information is needed to process your order, our customer support team may contact you using the details provided at checkout.

You will receive an order confirmation after your purchase has been completed. Where tracking is available, tracking information may be provided once the order has been dispatched.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times may vary depending on the destination, selected shipping service, and product availability.

Any shipping options and delivery estimates displayed at checkout should be reviewed before completing your purchase.

Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Delays may occur due to customs inspections, carrier disruptions, weather conditions, public holidays, or other circumstances beyond our reasonable control.

4. Shipping Fees

Applicable shipping fees will be displayed during checkout before you submit your order.

Shipping charges may vary depending on the destination, shipping method, order details, and any eligible shipping offers shown on our website.

Please review your order summary carefully before completing payment.

5. Shipping Destinations

Available shipping destinations depend on our current fulfillment arrangements and the shipping options supported at checkout.

If your destination is unavailable during checkout, please contact us to ask whether delivery to your location can be arranged.

We reserve the right to restrict shipping to certain destinations where delivery is unavailable or prohibited by applicable law.

6. Order Tracking

When tracking is available, we will provide tracking details after your order has been dispatched.

Please allow time for the carrier’s tracking system to update. Tracking information may not appear immediately after shipment.

If your tracking information has not changed for an extended period or you need assistance locating your package, contact us with your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please contact us as soon as possible if you notice an error in your delivery address. We will try to help correct it before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Additional costs or delivery complications caused by incorrect or incomplete information may depend on the circumstances and applicable law.

8. Customs Duties and Import Taxes

Depending on the destination country or region, international orders may be subject to customs duties, import taxes, or other charges.

Unless the checkout page or another written agreement states otherwise, these charges may not be included in the product price or shipping fee.

Customers should review the relevant import requirements before placing an international order. Any responsibility for such charges will be determined by the terms presented at checkout and applicable law.

9. Delayed, Lost, or Missing Packages

Although we aim to support a smooth delivery experience, shipping delays and delivery issues can occasionally occur.

If your package appears delayed, has not arrived within the estimated delivery window, or is marked as delivered but cannot be located, please contact us.

We may work with the shipping carrier to investigate the situation and determine the appropriate next steps.

Any resolution will be handled in accordance with the circumstances of the shipment and applicable consumer protection requirements.

10. Split Shipments

In some circumstances, items in the same order may be shipped separately because of product availability or fulfillment arrangements.

If this occurs, tracking information may be provided separately for each shipment where available.

11. Contact Us

If you have questions about shipping, tracking, delivery estimates, or your order, please contact our customer support team.

Email: supportteamnow@tracebrook.com

Please include your order number and delivery details so we can assist you more efficiently.